Install customer-facing technology correctly, safely and consistently across every site. IT Hero provides onsite installation and support for POS systems, kiosks, menu boards, commercial displays and related network hardware.
IT Hero coordinates work through a network of 235+ vetted and qualified technicians across Australia and New Zealand. We provide same-business-day SLA coverage across every Australian capital CBD, with metro and regional attendance managed under an agreed service level.
Installation and support services
- POS terminals, printers, scanners and payment peripherals
- Indoor and outdoor digital displays
- Kiosks and specialist self-service equipment
- Media players, mounts, cabling and network connections
- Device commissioning and functional testing
- Removal, packaging and responsible recovery of replaced equipment
- Photo evidence and site sign-off
Designed for enterprise and multi-site operations
Customer-facing technology often sits in live trading environments. Our planning accounts for trading hours, public areas, weather exposure, safe work zones and coordination with builders, electricians or vendor support teams.
Technicians follow approved mounting, cabling and commissioning instructions. Any site condition that affects safety, appearance or technical acceptance is escalated before the installation is varied.
Delivery process
- Plan: confirm sites, access, scope, dependencies, safety controls and acceptance criteria.
- Prepare: allocate the right technicians, validate parts and issue controlled work instructions.
- Deliver: complete onsite activity with live escalation for exceptions or scope changes.
- Close: provide evidence, asset information, completion notes and outstanding actions.
National logistics without unnecessary handoffs
For suitable programs, IT Hero can provide complimentary staging and storage. This supports controlled equipment allocation, consolidated freight and faster replacement. Mission-critical work can also include coordinated airport parts collection where urgent equipment must reach site quickly.
Governance and assurance
Our delivery model is supported by documented quality and safety processes, $20 million public liability insurance, workers compensation and professional indemnity cover. Technician vetting and site-specific requirements are incorporated into planning and dispatch.
Relevant project experience
An anonymised project involved installing an outdoor drive-through display and its associated technology in a live hospitality environment. See our specialist self-service technology support case study.
Discuss your national requirement
See our nationwide onsite IT support capability or request a service discussion.
Call 1800 ITHERO (1800 484 376) or email sales@ithero.com.au.