Jonah supports the day-to-day coordination behind IT Hero’s field-service work. The role includes scheduling planned maintenance, preparing and issuing work orders and site instructions, following up completion details, and coordinating the return of equipment and e-waste from completed jobs.

For multi-site programs, Jonah helps sequence visits and makes sure technicians have the correct scope and reference documents before attending. After the onsite work, Jonah follows through on freight information and outstanding records so each job can be closed properly.

This practical coordination helps keep technicians briefed, logistics moving and operational records complete.