Mary helps turn client service requests into confirmed onsite work. Her responsibilities include coordinating technician attendance, confirming dates and locations, preparing quotations and revised scopes, and keeping project communication channels aligned when job details change.

Her work is especially important for reactive field services, where equipment, site access and timing need to be confirmed quickly. Mary supports delivery from the initial request through booking and operational handover while keeping the records clear for both delivery and client teams.

Her focus is organised, responsive coordination that helps national field jobs move from request to attendance without unnecessary delay.