Zarah supports the operational and financial administration behind IT Hero’s nationwide field-service work. Her day-to-day responsibilities include reviewing technician timesheets, expenses and supplier invoices against job records, maintaining project trackers, and helping coordinate schedules and work allocation.

By checking supporting documents before they move to payment or client invoicing, Zarah helps keep job records accurate and field work traceable. She also assists with technician communications, booking changes and the administrative follow-through required after onsite work.

Her focus is keeping the information, approvals and next actions around each job clear so field teams and project leads can move quickly.